Contact Information

Woolmartusa.com
133 N5
Brooklyn, NY

Contact online

Our Guarantee: We want you to be 100% pleased with your merchandise. If for any reason you are not, email us and arrange for either a REPLACEMENT or REFUND. You can return in new condition, for any reason within 30 days of purchase and receive 100% of your purchase price back, minus any shipping fees. Domestic Shipping Policy: Woolmartusa uses USPS for all of our US Domestic shipping. For the most accurate shipping information please refer to USPS.com .
We will email you a UPS tracking # as soon as your order has been processed for shipping.

Please note:While we make every effort to ship orders as quickly as possible, most orders are not shipped until the following business day.

** Shipping costs are not refundable upon returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.

International Shipping Policy: Woolmartusa uses USPS for all of our international shipping. We ship to Canada, Japan, Australia and most of Europe.
For most International orders, we ship Global Airmail, unless it is unavailable. Typically, you will receive your International shipment within 2 weeks.

Please note: Once your package reaches the destination country, it is turned over to the local Postal Service and held until it clears customs. It may be subject to additional duties and/or taxes, which are the sole responsibility of the recipient. Woolmartusa does not take any responsibility for such duties and/or taxes.

While most international deliveries arrive within 2 weeks, please understand that once the package is handed over to the local country, it becomes subject to rules and delivery timeframes of the local postal service, including any holidays or weather delays, which can cause delays. Woolmartusa does not make any guarantees regarding shipping time for international shipments.

Replacement Policy: If you wish to replace an item purchased from Woolmartusa please email us with your reason for the replacement and we will arrange for you to return the items and receive a replacement. Free shipping offers do NOT apply to replacement items unless the original product is defective. All replacement requests must by made within 30 days of delivery, and can only be honored for products returned in new condition. Refund Policy: If you want to return an item purchased from Woolmartusa for a refund, please contact us explaining the reason for the refund. We will make arrangements for you to return your purchased yarn and receive a refund for the full purchase price. Refunds may be issued by check or a credit to a credit card. Shipping charges are NOT refundable. If your items were shipped for free, the actual shipping charges will be deducted from any refunds. All refund requests must be made within 30 days of delivery, and can only be honored for products returned in new condition. Woolmartusa holds a firm commitment to the privacy of our visitors.

Several forms on our site require users to enter personal information (e.g., name and email). We use customer contact information from these forms to send the customer information about our company or to contact customers when necessary. However, we NEVER sell, rent or otherwise share your personally-identifiable information with any third parties.

Security Statement: This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

We understand that you are concerned about the security of the information you transmit over the internet. We take all steps possible to ensure that your credit card and personal information is kept safe and secure.

We use industry standard SSL (Secure Socket Layer) protocol with a 128-bit encryption to ensure the highest level of protection. SSL technology takes your order and scrambles, or encrypts, it to ensure that it cannot be read while being transferred. SSL uses a Digital Certificate to verify who we are and to encrypt and decipher your order so that only we can read it.